What happens if a client becomes disabled or passes away during the program?

These circumstances are addressed through our contractual framework, with flexibility where individual situations warrant review.

Death
In the event of the death of a sole client, the lease and option to purchase provisions govern termination, including a 30-day period following death. Where there is more than one client on the agreement, the surviving client may continue under the lease in accordance with the agreement terms. In the case of death of a sole optionee, any penalty fee otherwise applicable is waived.

Disability
Disability-related circumstances are not subject to a rigid one-size-fits-all policy, as situations can vary materially. These matters are assessed on a case-by-case basis, with a focus on working constructively with the client to determine an appropriate path forward based on the specific circumstances.

Our objective in either case is to apply a fair, practical, and consistent framework while being responsive to the client’s situation.